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Freshservice

Integrating Freshservice with Osano​

Connecting to Freshservice​

In order for Osano to discover data stored in your systems, we must connect to those data providers via an API. We require, at minimum, read-only access to establish a connection to these providers. Each provider you connect may require different information. Please see the linked vendor documentation for instructions on where and how to obtain this data.

Required Fields​

  • API Key
  • Site Name

Instructions for obtaining your Freshservice API Key

Your Site Name will be the following:

https://your_domain.freshservice.com/api/v2/

where your_domain = your actual domain.

Core Functionality​

  • Data Discovery
  • User Search
  • Data Deletion

Base URL​

https://subdomain.freshservice.com/api/v2/

Auth​

  • oauth
  • apiKey

Basic authentication

  • email
  • name
  • phoneNumber
  • address
  • birthday
  • userId

Data Deletion​

We delete agents, requesters, and their related information to follow the GDPR guide https://www.freshworks.com/freshservice/gdpr/