Integrating Freshservice with Osano
Connecting to Freshservice
In order for Osano to discover data stored in your systems, we must connect to those data providers via an API. We require, at minimum, read-only access to establish a connection to these providers. Each provider you connect may require different information. Please see the linked vendor documentation for instructions on where and how to obtain this data.
- API Key
- Site Name
Instructions for obtaining your Freshservice API Key
Your Site Name will be the following:
where your_domain = your actual domain.
- Data Discovery
- User Search
- Data Deletion
We delete agents, requesters, and their related information to follow the GDPR guide https://www.freshworks.com/freshservice/gdpr/