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Integrating Zendesk with Osano

Connecting to Zendesk

In order for Osano to discover data stored in your systems, we must connect to those data providers via an API. We require, at minimum, read-only access to establish a connection to these providers. Each provider you connect may require different information. Please see the linked vendor documentation for instructions on where and how to obtain this data.

Required Fields

  • API Key
  • Email
  • Subdomain

This integration supports Zendesk Support and Guide. Instructions on finding your api Zendesk API Key.

Required Scopes

  • read
  • write

Core Functionality

  • Data Discovery
  • User Search
  • Data Deletion

Base URL



  • oauth
  • apiKey

API basic header with the api key and the user's email. Current only support Zendesk Support & Guide. SalesCRM and Chat are not supported due to requiring another API

  • email
  • name
  • phoneNumber
  • address
  • birthday
  • userId

Data Deletion

Currently support summarization and data deletion via the Zendesk GDPR guides - Zendesk Support, Zendesk Guide