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Freshdesk

Integrating Freshdesk with Osano​

Connecting to Freshdesk​

In order for Osano to discover data stored in your systems, we must connect to those data providers via an API. We require, at minimum, read-only access to establish a connection to these providers. Each provider you connect may require different information. Please see the linked vendor documentation for instructions on where and how to obtain this data.

Required Fields​

  • API Key
  • API Domain

Instructions for obtaining your Freshdesk API Key.

Your API domain will be the following: https://your_domain.freshdesk.com/api/v2/ where your_domain = your actual domain.

Auth​

  • OAuth (N/A)
  • Token (N/A)
  • Basic

Core Functionality​

  • Data Discovery
  • User Search
  • Data Deletion
  • Email
  • Name
  • Phone Number
  • Address
  • Date of Birth
  • User ID

Endpoints​

Used for data discovery

  • GET /contacts

Used for user search

  • GET /contacts?email=$email