Freshdesk
Integrating Freshdesk with Osano
Connecting to Freshdesk
In order for Osano to discover data stored in your systems, we must connect to those data providers via an API. We require, at minimum, read-only access to establish a connection to these providers. Each provider you connect may require different information. Please see the linked vendor documentation for instructions on where and how to obtain this data.
Setup
An admin must create a API Key and enter that information in Osano to establish a connection via apiKey.
Authenticated Roles
admin
Authentication Actions
- API Key -Instructions for obtaining your Freshdesk API Key
Authentication Methods
- oauth
- apiKey
Basic authentication
Core Functionality
- Data Discovery
- User Search
- Data Deletion
Base URL
https://subdomain.freshdesk.com/api/v2/
User Search
- name
- phoneNumber
- address
- birthday
- userId
Endpoints
Used for data discovery
- GET
contacts - GET
agents
Used for user search
- GET
contacts?email=<EMAIL> - GET
agents?email=<EMAIL>
Used for data deletion
- DELETE
contacts/:id/hard_delete?force=true - DELETE
agents/:id/hard_delete?force=true
Data Deletion
We delete agents and contacts to follow the GDPR guide https://www.freshworks.com/freshdesk/gdpr/
Last Modified: 2025-03-27