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Integrating Freshdesk with Osano

Connecting to Freshdesk

In order for Osano to discover data stored in your systems, we must connect to those data providers via an API. We require, at minimum, read-only access to establish a connection to these providers. Each provider you connect may require different information. Please see the linked vendor documentation for instructions on where and how to obtain this data.

Required Fields

  • API Key
  • API Domain

Instructions for obtaining your Freshdesk API Key.

Your API domain will be the following: where your_domain = your actual domain.


  • OAuth (N/A)
  • Token (N/A)
  • Basic

Supported parameters

  • email
  • firstName (used as name in the API)
  • lastName (used with firstName as name in the API)
  • address